01
Runbook-first
Your standards, our Tech network. We execute to your playbooks with uniform evidence per site.
On-demand IT support
Expert IT support, wherever you need it
OurSupport connects you with vetted local technicians for remote or on-site help. Book a fix in minutes or subscribe for always-on support.
- Verified technicians and clear reporting
- Transparent hourly rates by country
- Photo and video evidence included
Coverage at a glance
A growing network of local experts, ready when you need help.
495
IT experts
61
Countries
158
Cities
Integrates with
Coverage at a glance
Where we operate
One team across borders. Our global network is ready to support you.
Our ever-growing community of IT experts is up to date with the latest technologies and available worldwide.
Engineers
Customers
How it works
Simple steps from issue to sign-off, with clear communication throughout.
1. Log the issue
Tell us what is down, where it is, and add notes or photos.
2. Match to a tech
See vetted local technicians, ETA, and rate before you confirm.
3. Track and approve
Monitor progress, approve deliverables, and pay only for completed work.
IT Support for every size
From single-site fixes to multi-country rollouts.
Ways to get support
Choose the right model for your team today and scale later.
Pay-as-you-go
Best for urgent fixes, single sites, and ad-hoc work. Transparent local rates.
Monthly subscription
Unlimited support for up to 5 registered devices.
Enterprise support
Runbook execution, smart hands, and multi-site rollouts with an MSA.
Enterprise services
Tailored solutions for complex, multi-site operations.
- Automation and reportingFrom ticket creation to real-time updates and close-out reporting.
- Engineer onboardingPre-screening, security clearances, and training requirements.
- Account managementDedicated account manager or coordinator for every account.
- Single global MSASimplified billing and reporting across countries.
SMB / Micro
On-demand desktop help
Fixes in hours, not days. Remote triage and local dispatch when needed.
Self-Help, powered by AI
Solve common IT issues yourself with AI and global technician expertise. Free in the app.
Try it out now
New
Self Help
powered by AI
AI-powered self-help
Instant troubleshooting for quick fixes.
Global expertise
Insights from technicians worldwide.
Completely free
No charges, just solutions.
Why OurSupport?
02
Finance-friendly
Clear pricing up-front and clean invoice packs with photo proof and timestamps.
03
Elastic capacity
Scale up for spikes, rollouts, openings, seasonality, without changing headcount.
Simple, transparent pricing
Choose the model that fits today and switch whenever you need.
- Unlimited requests for covered devices
- Up to 5 registered devices (laptops/desktops/printers)
- Unlimited on-site dispatch when needed
- Unlimited remote support
- Remote diagnosis and resolution first
- On-site available when required (no additional charges)
- Commonly used application, configuration and installs assistance
The subscription is designed to provide unlimited assistance with everyday device and application operational assistance. It does not replace official vendor support and is not intended for implementations, infrastructure setup, system architecture, or major configuration projects.
Pay as you go
40.00 EUR
45.20 USD
Hourly Rate
300.00 EUR
339.00 USD
Daily rate
- Remote triage included before dispatch
- Photo/video evidence with every job
- Upgrade to per-site SLAs if needed
Exchange rate: 1 EUR = 1.13 USD
All local taxes included in the above price. Local exchange rate prices shown above are indicative and based on today's spot rate.
Become a Sales or Tech Advocate and Earn Commission
Two simple ways to grow with OurSupport. Whether you introduce local tech crews or make customer intros, we share the upside.
Tech Brokers
Introduce local Tech crews. Earn on more jobs.
Broker dashboard
Invite techs, see jobs, track performance.
Proof packs
Evidence and invoicing handled for you.
Priority access
Early access to multi-site rollouts in your region.
Tiered earnings
Commission on your crew's completed hours.
Sales Advocates
Refer customers. Earn recurring commission.
Simple links
Share your unique referral link or QR.
Recurring commission
Earn a percent of paid fees for 12 months.
Rewards
Gift cards, cash-out, or credits for your own jobs.
Live tracking
See signups and payouts in real time.
Transparent hourly/day rates and fast payouts.
Desktop, network, server, smart-hands jobs.
Download the appEarn badges, climb tiers, unlock priority jobs.
Tools to manage local jobs.
Join our NetworkRecruit techs and earn recurring commissions.
Desktop, network, server, smart-hands jobs.
Explore Tech BrokerBecome a local IT support freelancer for onsite and remote support.
At OurSupport, we are always looking for new IT support technicians to provide onsite technology support to our customers within your region.
Common questions
Who is OurSupport for?
Businesses and teams that need on-demand IT support, plus technicians who want consistent work.
How fast can you respond?
In major cities we often match in minutes. For rural sites we schedule the next window.
How does the subscription work?
EUR 49.99 per month covers unlimited support for up to 5 registered devices.
What counts as a registered device?
Laptops, desktops, and office printers tied to your company account.
Our Group Companies
OurSupport is building a specialised technology services platform. Through strategic expansion, we bring together complementary companies that strengthen our capabilities across infrastructure, field services, and hardware lifecycle management.
The integration of specialist companies enables the group to deliver end-to-end infrastructure, hardware, and field service solutions across local and international markets.
Portugal · Wholly Owned Subsidiary
Cronotecnica
Cronotecnica is an established Portuguese technology company with more than 50 years of operational experience in banking automation, hardware distribution, and nationwide field and support services.
As part of the OurSupport Group, Cronotecnica enhances our capabilities in financial-sector infrastructure, ATM services, and enterprise hardware lifecycle support, combining local expertise with international service delivery standards.
Visit Cronotecnica ->Banking Automation
Authorised Diebold Nixdorf service partner delivering certified installation, maintenance, and field support for ATM networks and cash-handling infrastructure across Portugal.
Hardware Distribution
Authorised distributor for leading manufacturers including Printronix, KIKUSUI, and ARCA, providing hardware solutions for banking, industrial, and enterprise environments.
Field Support & Staging
1,800 m2 staging and logistics facility near Lisbon, supported by experienced field engineers and a multi-brand technical helpdesk enabling large-scale deployments and rollouts.
Operational Overview
1,800 m2
Operational facilities near Lisbon
50+
Years operating
Cronotecnica is a wholly owned subsidiary of the OurSupport Group and continues to operate under its established brand, expertise, and customer relationships.
