OurSupport Tech, Sales Advocate, and Subscription Policies

Tech Broker Policy

1. Introduction

We are excited to introduce the OurSupport Tech Broker Program, designed to facilitate partnerships between engineers and Tech Brokers. This program allows engineers to delegate earnings management to a Tech Broker, ensuring structured commission handling and financial convenience.

The Tech Broker Program functions similarly to the Sales Advocate Program but is specifically tailored for engineers who prefer to work under a broker for financial and administrative ease.

2. Non-Employment Relationship

• Participation in this program does not create an employer-employee relationship between Tech Brokers and OurSupport or between Tech Brokers and engineers.
• Tech Brokers are independent participants and not employees, contractors, or representatives of OurSupport, its shareholders, or direct employees.

3. Limitation of Liability

• OurSupport is not liable for any errors, omissions, or disputes between Tech Brokers and engineers.
• OurSupport does not assume responsibility for any commitments, expectations, or financial agreements made between brokers and engineers outside the platform.

4. Responsibilities of the Tech Broker

• Tech Brokers manage withdrawals and earnings for engineers assigned to them.
• Brokers must process withdrawals for engineers who have self-withdrawal disabled.
• OurSupport does not provide training or direct financial oversight beyond the platform’s built-in automation.

5. Commission & Payment Structure

• Tech Brokers earn commission by inviting and managing other IT technicians within the platform.
• Fixed Commission Model: Brokers set a fixed hourly/ticket-based commission amount when connecting with an engineer.
• Once set, the commission rate cannot be modified unless the broker cancels and re-invites the engineer.
• Payments are automated, with commissions reflected in the wallets of both brokers and engineers.

6. Region Changes & Connection Termination

• If an engineer changes regions, their connection to the Tech Broker is automatically terminated.
• Once terminated, the engineer’s self-withdrawal feature is reactivated, allowing them to manage their own earnings.
• Both the Tech Broker and Engineer will receive system notifications upon disconnection.

7. Tech Broker Cancellation

• A Tech Broker can cancel their role at any time but must settle all outstanding balances before doing so.
• If engineers have pending earnings, the broker must distribute funds before cancellation.
• Once a broker cancels, all assigned engineers regain self-withdrawal access and can manage their own earnings independently.

8. Policy Updates & Modifications

• OurSupport reserves the right to modify this program with a 30-day notice to participants.
• Any modifications will not affect existing earnings or agreements already in place for active engineers.

9. Governing Law & Disputes

• This agreement is governed by European Union laws.
• Disputes shall be resolved through arbitration in accordance with the rules of [Arbitration Organization].

10. Entire Agreement

• This policy represents the entire agreement between participants and supersedes all previous agreements, whether written or verbal.
• Any modifications must be in writing and signed by both parties.
• The invalidity of any clause in this agreement does not affect the validity of the remaining clauses.

11. Confidentiality & Non-Disclosure

• Tech Brokers and Engineers must maintain confidentiality regarding financial agreements and OurSupport’s business processes.
• Participants must not share proprietary information related to transactions, commissions, or platform functionality.
• This confidentiality obligation remains in effect for three (3) years after leaving the program.